Doing Knowledge Management
Of course, KM has been done. It is a natural function in human organizations, and it is being done all of the time in an informal distributed way by everyone undertaking activity in order to enhance knowledge production and integration tasks. But whether formal interventions claiming the label "KM" are bona fide instances of KM practice is another matter entirely. To answer that question, we need to have clear, non-contradictory ideas about the nature of knowledge, knowledge processing, and Knowledge Management. And to have those, we need to get beyond the notion that we can do KM by just doing anything that may have a positive impact on worker effectiveness while calling that thing "KM."