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مرکز تخصصی مدیریت دانش - KM Papers Published in the International Conferences of the System Dynamics Society
  KM Papers Published in the International Conferences of the System Dynamics Society | مقاله .




The followings are some KM papers with System Dynamics approach published in the International Conferences of the System Dynamics Society. Please click on "More".

Regards,
Mohammad S. Jalali




Proceedings of the 29th International Conference of the System Dynamics Society
July 24 – 28, 2011 
-  Washington, DC


Analyzing Training Programs from a KM perspective: A System Dynamics model

Mauricio Uriona-Maldonado1, Gregorio Varvakis2

1Research Affiliate at Research on Research Group (RoR).
Duke University. Durham, NC. 27710. United States. m.uriona@duke.edu

2Knowledge Engineering Department. Federal University of Santa Catarina (UFSC)
Campus UFSC, P.O. Box 476. Florianopolis, SC. 88040-970. Brazil. grego@egc.ufsc.br

Abstract: Service operations depend intensively on human resources because of their interaction with customers and suppliers and thus, feel the need to train their staff in order to ensure organizational  performance over time. Knowledge management may be a framework for training programs since it addresses knowledge conversion from explicit and tacit knowledge. This paper proposes that dynamic simulation may be used as a tool to model and analyze the knowledge management aspects associated with training programs within an organization. Three scenarios are considered, relying on the number of trainings per month. The model was built using data from a customer support service of a software-house in Brazil and subsequently, tested using real data. By simulating different scenarios, best decision making guidelines are provided to reduce uncertainty and customer loss. It concludes that i) training programs can be analyzed from a knowledge management perspective; ii) the knowledge conversion process between tacit and explicit affects the effectiveness of training programs and thus, the organization´s performance; and iii) system dynamics modeling helps service managers to make decisions related to training programs, by providing micro-world simulations in order to test and to analyze different strategies.





Proceedings of the 28th International Conference of the System Dynamics Society
July 25 – 29, 2010  -  Seoul, Korea


The importance of keeping engineers and knowledge workers inside on organisations’ performances

Yutaka TAKAHASHI
Nobuhide TANAKA*

School of Commerce, Senshu University
*Faculty of Economics, Gakushuin University
2-1-1, Higashimita, Tama, Kawasaki, Kanagawa, Japan
Phone: +81-44-900-7988 Fax: +81-44-900-7849
takahasi@isc.senshu-u.ac.jp

Abstract: Most business organisations attach great importance on intellectual property and knowledge
today, because the property and knowledge are considered as source of competitiveness. In order to protect them, businesses have tried to control the source of intellectual property and knowledge, to say engineers and knowledge workers. This has been working well to enable the businesses to be competitive especially in manufacturing companies and IT companies in early days. The environment around businesses especially in information communication technology and service industries is now changed. Since needs of customers, government regulations and market environments are changing rapidly, knowledge and skills of engineers and knowledge workers need to be quickly updated. Falling behind competitors can lead to withdraw from the market. Nevertheless, businesses seem to continue their protective control on their personnel in old style. This can eventually cause not only lowering workers’ condition but also aggravated
result of businesses because of obsoleteness of knowledge and loss of competitiveness. In order to examine this possibility, this paper shows simulation model based on existing research concerning employment and knowledge management. The result of simulation suggests overprotective policy would reduce businesses’ competitiveness and protecting knowledge workers’ job choice supports their companies’ development.





Proceedings of the 27th International Conference of the System Dynamics Society
July 26 – 30, 2009 -  Albuquerque, New Mexico, USA



Modeling knowledge reuse in technical support operations

Mauricio Uriona Maldonado, Adriano Coser, Gregorio Varvakis

Knowledge Engineering and Management Post-Graduate Program.
Knowledge Engineering Department. Federal University of Santa Catarina (UFSC)
Campus UFSC, Bairro Trindade. Florianopolis, SC. CEP 88040-970. Brazil.
uriona@ieee.org ; coser@egc.ufsc.br ; grego@deps.ufsc.br

Abstract: There is an increasing concern on the part of corporate sector of the importance to harness knowledge as their most valuable resource. The purpose of this work is to identify the effects of knowledge reuse in service systems. In order to achieve this, a system dynamics model of a Brazilian software-house’s technical support service is presented, emphasizing on the use of knowledge bases and its effects over the service system. It concludes that i) the model aids the designer in evaluating several aspects of the system as well as its performance, including the effects of knowledge reuse and ii) based on the simulation results, knowledge management enhances service system performance.





Proceedings of the 26th International Conference of the System Dynamics Society

July 20 – 24, 2008 - Athens, Greece


The Impact of Firm Knowledge Strategy on its Competitive
Knowledge: A System Dynamics Approach

Iman Naderi
i_naderi@gsme.sharif.edu

Sina Damangir
damangir@gsme.sharif.edu

Graduate School of Management and Economics
Sharif University of Technology, Tehran, Iran

Abstract: Recent movements towards a ‘knowledge-based’ view of firm have emphasized the importance of knowledge in enabling the firm to gain competitive advantage. Different dimensions of knowledge are explicated in the knowledge management literature such as explicit vs. tacit knowledge, internal vs. external knowledge, etc. Based on SECI model, firms create knowledge through social interaction between tacit and explicit knowledge. It is important for them to acquire external knowledge and combine it with internal knowledge to create new knowledge as well. Acquiring external knowledge is a very complex process and several scholars have considered this process from different perspectives. In this paper, we try to integrate these perspectives and propose a System Dynamics (SD) model for knowledge transfer and creation dynamics within an industry. Using this model, we can test the impact of knowledge strategy adopted by a firm on its success in different knowledge situations.

Full Text





Proceedings of the 24th International Conference of the System Dynamics Society
July 23 - 27, 2006 - Nijmegen


Combining Relativism with Logic and Empirical Knowledge: Integration of PIMS with System Dynamics for Formulating Effective Strategies

Andreas Hadjis & Georgios-Nathaniel Papageorgiou

Cyprus College
6, Diogenis Str. Engomi, PO Box 22006, 1516 Nicosia, Cyprus
Tel. 00357-22713280 Fax. 00357-22590539
ahadjis@cycollege.ac.cy gpapageo@cycollege.ac.cy

Abstract: This paper presents an attempt to integrate the two major rather opposing streams of philosophy of science, that is, the traditional reductionist/logical empiricist approach with the more modern relativistic/holistic approach. Even though the two approaches represent opposite views in the philosophy of knowledge creation, the combination of the two is possible as they also share common characteristics. As a result, the synergetic effects of the combination draw new directions for research methods and model development.
The aim of this paper is to combine the explicit knowledge on strategic management stored in the Profit Impact of Marketing Strategy (PIMS) database, with the conceptual framework of Systems Thinking, and the simulation capabilities of System Dynamics. The combination is implemented in the form of an integrated generic System Dynamics composite model, that includes market related factors, quality related factors and system structural factors that would influence the success of any management strategy.
Although, in this paper we mainly focus on the model development process, our claim is that the integrated generic system dynamics model could serve as a strategic management centre that can be utilized by a Strategic Business Unit in deciding how to compete in an uncertain and rapidly changing environment. Various business scenarios can be tested by simulating organizational operations and environmental processes. In this sense the composite model becomes a solid shared platform for experimenting and learning, whereby effective strategy formulation can be carried out.

Full Text





Proceedings of the 21th International Conference of the System Dynamics Society
July 20 - 24, 2003 - New York City, New York, U.S.A.


Building A System Dynamics Model
for Strategic Knowledge Management in IT Company


Sang-hyun Park*, Seung-jun Yeon**,
Dong-ho Kim***, Sang-wook Kim****

Department of MIS, Chungbuk National University
#48 Gaeshin Dong, Cheongju City, Chungbuk
Republic of Korea, 361-736
Tel : +82-43-261-2357

*alraview@infovil.co.kr ** naege@infovil.co.kr
***kedee007@infovil.co.kr **** sierra@chungbuk.ac.kr

Abstract: IT companies make a lot of efforts for sharing and utilizing of experiences of their members and transforming them into the organizational knowledge as a competitive core. But they face a dilemma that they have to spend time and financial resource to perform activities around knowledge management for the long-term gains, while carrying field-works for making short-term profits.
As an initial attempt to tackle this managerial problem, this paper try to investigate the mechanism of knowledge management in a small IT company in Korea with a synthetic view-point using system dynamics simulation model. It depicts the dynamic behaviors of knowledge management and presents some findings of political leverage. Although it has to be replenished further, the scheme for the dynamism of knowledge
management and the findings presented in the paper could be useful for the decision makers particularly of knowledge-intensive organizations.

Full Text





Proceedings of the 21th International Conference of the System Dynamics Society
July 20 - 24, 2003 - New York City, New York, U.S.A.


Controlling Company Knowledge Productivity Index through
The 4-Dimensional Cost of Management Model:
System Dynamics Approach


Omar El-Badry
Sales and Procurement Manager, EMEC
omarelbadry@hotmail.com

Mohamed Kholief
Web and Software Development Manager, GoodNews4ME
2 Abdel Kader Hamza St.,
Garden City, Cairo, Egypt
mkholief2000@yahoo.com

Yasser Abouelenein
Network Access Transmission Manager, Vodafone Egypt
Dallah Tower 7 A Corniche El Nil, Maadi, Cairo
yasser.abouelenein@vodafone.com.eg

Khaled Wahba
Assistant Professor, Systems and Biomedical Engineering Department
Faculty of Engineering, Cairo University
Tel: +2 02 737 6006, Fax: +2 02 739 1380
Khaled.wahba@riti.org

Abstract: Knowledge has become the vital source of company’s competitive advantage. It also has become accepted that knowledge represents an intangible as well as significant cornerstone of a company’s market value and hence an asset to be measured and managed, just like others tangible assets are measured and managed. So, no wonder that knowledge-workers have now replaced capital and labor as the scarce resource limiting growth. As a result, there is already an expanding literature on the subject – much of it theoretical, but all regarding the identification and management of a company’s knowledge assets as crucial for commercial success. This paper is about how organizations can better manage their knowledge, viewed from a practical standpoint with the emphasis on the impact of investing in knowledge on a company’s productivity.
Investment on knowledge management in this study has been subdivided into 4 main categories (dimensions), namely; investing on Training, allocating budget for Total Quality Management, Investing on Internal Organization Learning, and finally, Hiring New Skilled and Experienced employees. So, all costs associated to the above mentioned dimensions are considered the cost of management, that will be used to evaluate the company’s productivity index using the system dynamic approach in order to quantitatively getting the sense of the subject.




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